FAQs
Welcome to the new 99QOINS FAQ Help Center.
Please browse this FAQ page, to find the answers that best match your question. If you can't find what you're looking for, please feel free to contact us.
HOW CAN WE CONTACT YOU?
Online Form: Click the 'Contact Us' at the bottom of any page and follow the instructions. Our customer support team works around the clock to respond to any question you may have!
Email us on: info@99qoins.com (Please note that our response time may be upto 3 business days)
We appreciate your patience while we revert back to your enquiry and will do everything we can to assist you as fast as possible.
HOW SAFE IS MY PERSONAL INFORMATION?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept Credit Cards, Debit Cards, PayPal.
WHY WAS MY ORDER CANCELLED?
One may receive a refund for one of the following reason:
Some countries have legislative restrictions which means we cannot ship to this country.
Warehouse issues may sometimes occur such as a shortage of stock.
The method of payment appeared as a high risk order
SHIPPING TIME
Our standard shipping usually takes between 2 to 3 weeks, and in some rare cases 30 business days, please also keep in mind business days do not include weekends.
Please browse this FAQ page, to find the answers that best match your question. If you can't find what you're looking for, please feel free to contact us.
HOW CAN WE CONTACT YOU?
Online Form: Click the 'Contact Us' at the bottom of any page and follow the instructions. Our customer support team works around the clock to respond to any question you may have!
Email us on: info@99qoins.com (Please note that our response time may be upto 3 business days)
We appreciate your patience while we revert back to your enquiry and will do everything we can to assist you as fast as possible.
HOW SAFE IS MY PERSONAL INFORMATION?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept Credit Cards, Debit Cards, PayPal.
WHY WAS MY ORDER CANCELLED?
One may receive a refund for one of the following reason:
Some countries have legislative restrictions which means we cannot ship to this country.
Warehouse issues may sometimes occur such as a shortage of stock.
The method of payment appeared as a high risk order
SHIPPING TIME
Our standard shipping usually takes between 2 to 3 weeks, and in some rare cases 30 business days, please also keep in mind business days do not include weekends.